Your privacy matters to us. This Privacy Policy explains how Gutsi (“we,” “our,” “us”) collects, uses, stores, and shares your personal information when you interact with our website, mobile app, and products. By using our Services, you agree to this Policy.

1. Information we collect

We collect the following categories of information:

a) Information you provide directly

• Account details – name, email, password, contact information.

• Profile information – wellness metrics, photos, notes, preferences.

• Purchase details – shipping address, payment information, order history.

• Customer support messages – emails, chats, or other inquiries.

b) Information we collect automatically

• Device data – IP address, browser type, operating system, app version.

• Usage data – how you interact with our app and website, feature usage.

• Cookies & tracking – to remember your preferences and improve performance.

c) Information from third parties

• App store platforms (Apple/Google) for subscription validation.

• Payment processors for transaction verification.

While using Gutsi sensor, we may collect and process stool sample data (including images, measurements, and related biometric indicators) for the purpose of providing wellness insights. This information is considered sensitive personal data and is stored securely with encryption.

2. How we use your information

• We use your information to:

• Provide and operate our Services.

• Process product orders and deliver items.

• Personalize your app experience.

• Send important updates and account notifications.

• Improve and develop new features.

• Detect and prevent fraud or abuse.

• Comply with legal obligations.

3. Sharing your information

We never sell your personal data. We may share it only in these cases:

• Service providers – shipping partners, payment processors, cloud hosting providers.

• Legal compliance – when required by law, court order, or government request.

• Business transfers – if we merge, acquire, or sell assets, your data may transfer as part of that transaction.

4. Data storage & security

• Your data is stored on secure servers using encryption and other industry-standard safeguards.

• We retain your information only as long as needed to provide the Services or as required by law.

• If you delete your account, we will remove your personal data from active systems within a reasonable timeframe, except where retention is necessary for compliance or dispute resolution.

5. Your rights

Depending on your location, you may have the right to:

• Access a copy of your personal data.

• Correct inaccurate information.

• Request deletion of your data.

• Object to certain processing activities.

• Request data portability.

To exercise these rights, contact us at info@gutsi.com.

6. Cookies & tracking technologies

We use cookies, pixels, and similar tools to remember your preferences, measure performance, and improve the user experience. You can control cookies in your browser or device settings.

7. Children’s privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us information, contact us to remove it.

8. Changes to this policy

We may update this Privacy Policy periodically. The “Last updated” date will always be visible. If changes are significant, we may notify you via email or in-app message.

9. Contact us

If you have questions about this Privacy Policy or how we handle your data, email us at info@gutsi.com.